Help and FAQ's

Top Questions

Do you deliver on a weekend?

We deliver Monday to Friday

Do you have free delivery?

All orders over R 2000.00 in a radius of 80km qualify for free delivery

How long after my EFT can I collect my order?

Once your payment has cleared in our account, we will send you a collection number. You may then come and collect. Depending on your bank this may take 24-48 hours. We cannot do immediate clearances

What time are your trading hours?

Monday to Thursday 7:30 - 17:00
Friday 7:30 - 16:00
Saturday 8:30 - 12:30

How do I get a refund or credit?

Follow the returns process and ask for a returns number or return your goods to the store and allow your product to go for testing

Who can I complain to?

Customer Care on any one of our 5 channels as indicated on the website.

What warranty does my product carry?

Different products have different warranties. Please check with your salesperson

How can I give my ACDC Dynamics review?

By simply searching for ACDC Dynamics reviews on Google Reviews

How can I commend a staff member?

By sending an email to

Do you offer a repairs facility?

ACDC dynamics does offer a repairs facility. Please contact your salesperson to arrange a quotation.

How long does a refund, credit, or repair take? 

Our average turnaround time is 5 to 7 working days provided that all documentation is in order.

How do I get a Sales rep to see me?

Send an email to and a friendly representative will contact you to help you.

Why do I have to wait so long to get my order?

We at ACDC dynamics are currently upgrading our Head Office to offer you a quicker and more streamlined shopping experience. Orders received up to and including 15h00 same day collection (picking takes 2 to 3 hours) after 15:00 will be ready for collection the next day day

What is the turnaround time for Deliveries ?

Orders received up to and including 15h00 (14h00 on Fridays) will be delivered the next day. Orders received after 15h00 will form part of the next day's order process and will be ready for delivery only the day after

I want to send a courier, when will my order be ready?

Orders received up to and including 13h00 (12:00 on Friday) same day delivery/collection (picking takes 2 to 3 hours) orders received after 13h00 will be available the next day.

Your website showed stock, but when I ordered, I was told you were sold out?

Our website's stock levels are live, however it cannot take into account how many orders are put in before you are able to put your order in. Contact our call centre if you need help or a stock check done.

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