Return Policy


  • Kindly refer to the below and advise all necessary parties involved with regards to returns, AC/DC Dynamics guidelines for returns.
  • To return goods the following will need to be considered: You will need to send the following:
    • i.The invoice number
    • ii. The item codes
    • iii. The quantity
    • iv. Reason for the return and the replacement order or replacement invoice number
    • v. Cancellations - Proof of Cancellation is required in email or writing
  • Retail purchases as well as cash sale returns need to go via the Retail Store and are subject to assessment of stock please contact
  • Make sure you request a return number within 10 working days (in writing) (as per description at bottom of invoice) date, invoice & replacement invoice or picking slip number. The replacement order needs to be in the same category as the return, if NOT in the same category a 15% handling fee will applicable. The Returns department will issue yourself the client with a handling fee form, you/ the client then need to complete/sign the form and send it back to returns@acdc. . A return number will then be assigned to yourself.Should you require an RMA number after 30 days, even with a replacement a handling fee will be incurred; the handling fees are dependant on the time from invoice.
  • Return authorization numbers are valid for 14 days only.
  • Please note that from the 25th to the 1st of every every month, AC\DC Dynamics does not take stock back for returns.
  • Credits notes are emailed weekly via an automated system, if you have not received your copy or have any queries, please contact
  • When bringing items back (with your driver) always attach the original invoice as well as the return number issued by AC\DC Dynamics to yourselves/the client (and the handling fee form when applicable)
  • When returning items via a courier, the RMA and invoice number should be visible/ clearly marked on the waybill as a reference
  • The Returns department is available to assist you/the client Mondays to Thursdays 7h30 to 17h00 and Friday 7h30 to 16h00. Please make sure you/the client have/has a copy of your proof of return attached to your mail. Should you have return queries, please contact
  • For complaints and/or compliments you may contact
  • Kindly note that faulty and/or unused items need to be booked into our repairs department, for assessment and their recommendation (either a repair, warranty replacement and/or credit by applicable department.)
  • Please note as per the Repairs Department Manager, credits are no longer processed via the repairs department.
  • If you purchased a replacement without the process being followed then unfortunately AC\DC Dynamics cannot be held responsible for the duplication and/ the costs involved, these costs will be for the clients account.
  • A return number is not required when items are booked in via the returns department. Please contact for any queries or to book stock in for repair/assessment.
  • For items that are received damaged or incorrectly supplied and/or labelled or incomplete goods, you/the client need to email our Dispatch Department to investigate:
  • Please make sure this happens within 10 days in writing via e-mail (Please note if you can report this within 24 hours this would ensure a more efficient investigation and a more rapid response and action).
  • Please CC your /the client’s, sales consultant in all requests to ensure swift response.
  • You may not substitute invoice numbers/items for authorizations already allocated as that will make the authorization invalid- this means we will have to redo the authorization process again and the goods that you sent to AC\DC Dynamics will be sent back to you/the client at your cost.
  • Goods will only be accepted back if they are in resalable condition, pending assessment
  • Credit will not be passed nor will the goods be accepted if they are damaged/modified or used in any way; also make sure that the goods are in their original packaging.
  • Our returns counter will not accept goods that do not have return authorization numbers.
*Kindly note that is a mere guide and not the complete AC\DC Dynamics returns policy - your company was supplied with the complete returns policies and procedures documentation with your/the client’s account confirmation. If you do not have this you can request your document from*

Your/the client’s co-operation in this regard will be highly appreciated and will help AC\DC to deliver a more efficient service.
For more info & assistance kindly contact AC\DC on
Head Office, Longmeadow:
Germiston Branch:
Riverhorse Branch:
Pinetown Branch:
Pinetown Branch:
Cape Town Branch:
Kind Regards
Returns Department.
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